F A Q S

Dispatch Timescales

My handmade pieces are sold seasonally and are all handmade to order so it can take up to two weeks for me to dispatch them. I will always aim to get orders out to you as soon as possible. If you need an item quickly please get in touch with me before you order.

All items are sent via Royal Mail. 

Delivery times can not be guaranteed and unfortunately Annie & Wilf cannot be held responsible for missing items. Please contact me if your parcel does not arrive after 14 days of receiving your dispatch notification. If you contact me before, I will usually ask if you can wait until the 14 days have passed which allow me to follow the matter up with Royal Mail. 

Digital Products

Sewing tutorials and templates are digital products and will be automatically sent to the email address you provide at the time of purchase. Please double check your email address when purchasing! 

If you have any problems downloading the files please get in touch, I'm always happy to help you out! 

There are no refunds on digital files. 

Shipping - UK

For UK customers you can choose between:

Royal Mail Tracked 48 - £3.25

Royal Mail Tracked 24 - £3.95

Royal Mail Special Delivery Before 1pm - £9.50

Shipping - International 

International delivery is roughly £12.00 for small, or £22.00 for large parcels. This is for a Tracked and Signed For Service. I will not send via International Standard as it does not offer tracking. 

Returns and Refunds

Please note, refunds are not offered on personalised, or custom made items. 

I hope you'll be very happy with your order. However, if there is a problem with the order, or you have simply changed your mind prior to me making the item and wish to cancel please get in touch with me via email: rebecca@annieandwilf.co.uk